things go better with Carofix
things go better with Carofix
Carofix.com ("Carofix," "we," "us," or "our") operates as a technology marketplace platform that connects car owners with independent, third-party automotive service providers ("Vendors"). This Privacy Policy describes how we collect, use, disclose, retain, and protect information obtained through our website and related services (collectively, the "Platform").
By using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, you must discontinue use of the Platform immediately.
This Policy applies to all users of the Platform, including car owners, registered Vendors, and visitors. It does not apply to the data practices of independent Vendors, who are solely responsible for their own privacy practices once information is shared with them as part of a service request.
| Term | Meaning |
|---|---|
| "Platform" | The Carofix.com website and all associated services. |
| "User" / "You" | Any individual accessing or using the Platform. |
| "Vendor" | An independent third-party automotive service provider listed on the Platform. |
| "Personal Data" | Information that identifies or could reasonably identify you as an individual. |
We collect the minimum information necessary to operate the Platform effectively. The categories of information we collect include:
Information You Provide Directly
Information Collected Automatically
Payment Information
Service Pro subscription fees are processed exclusively by third-party payment processors (e.g., Stripe). Carofix does not store, handle, or have access to your full credit card numbers or banking details. We may retain limited transaction records (amount, date, subscription status) for accounting and support purposes.
We do not sell, rent, or trade your personal data to any third party for their marketing purposes — ever.
We use the information we collect solely to operate, improve, and protect the Platform. Specifically, we use your data to:
We will not use your personal data for automated decision-making or profiling that produces significant legal or similarly significant effects without your explicit consent.
We do not share, disclose, or transfer your personal data except in the limited circumstances described below:
With Vendors (Service Facilitation)
When you submit a service request, we share relevant details (vehicle information, location, service type, and contact information) with Vendors so they may respond with quotes. You acknowledge and consent to this sharing as an inherent function of the Platform.
With Service Providers
We engage trusted third-party service providers to assist in operating the Platform, including web hosting, cloud infrastructure, analytics, and payment processing. These providers receive only the data necessary to perform their specific functions and are contractually required to maintain confidentiality and security standards consistent with this Policy.
For Legal Compliance & Protection
We may disclose your information when required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to: (a) comply with legal obligations; (b) protect the rights, property, or safety of Carofix, our users, or the public; (c) enforce our Terms of Service; or (d) detect, prevent, or address fraud or security incidents.
Business Transfers
In the event of a merger, acquisition, asset sale, or other corporate transaction, your information may be transferred as part of that transaction. We will notify users via email or a prominent notice on the Platform before any such transfer takes effect, and the receiving party will be bound by terms no less protective than this Policy.
Important: Once your service request information is shared with a Vendor, Carofix has no control over how that Vendor uses, stores, or further discloses your data. Vendors are independent contractors and are solely responsible for their own data handling practices. Carofix is not liable for any Vendor's use of your information after it has been transmitted as part of the quote process.
We recommend you review the privacy practices of any Vendor before engaging their services or sharing additional personal information directly with them.
We retain personal data only for as long as reasonably necessary to fulfill the purposes outlined in this Policy, or as required by law. Our general retention practices are:
You may request deletion of your personal data at any time as described in Section 9. Deletion requests are subject to legal retention obligations that may require us to retain certain records.
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/HTTPS), access controls, and routine security assessments.
No method of electronic transmission or storage is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security. You provide data to the Platform at your own risk. In the event of a data breach that is reasonably likely to result in risk to your rights or freedoms, we will notify affected users in accordance with applicable law.
You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately at privacy@carofix.com if you suspect any unauthorized access to your account.
We use cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:
You may disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features. We do not use cookies to serve third-party advertisements or track your activity across unaffiliated websites.
If you are a resident of the State of California, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
To exercise any of these rights, please submit a verifiable request to privacy@carofix.com. We will respond within 45 days as required by law. We may need to verify your identity before processing your request.
You may also designate an authorized agent to submit requests on your behalf, subject to identity verification.
The Platform is not directed to, and we do not knowingly collect personal data from, individuals under the age of 13. If you are under 13, you may not use the Platform.
If we become aware that we have inadvertently collected personal data from a child under 13, we will take prompt steps to delete such data from our systems. If you believe we may have collected data from a child under 13, please contact us immediately at privacy@carofix.com.
The Platform may contain links to third-party websites, tools, or services that are not operated or controlled by Carofix. This Privacy Policy does not apply to any third-party sites. We have no control over, and assume no responsibility for, the content, privacy practices, or terms of any third-party site or service. We encourage you to review the privacy policy of any third party before providing them with your personal information.
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting the revised Policy to this page, with an updated "Last Updated" date. For material changes — those that significantly affect your rights or our data practices — we will provide additional notice, such as a prominent banner on the Platform or an email notification to registered users.
Your continued use of the Platform following any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you must discontinue use of the Platform and may request deletion of your account and data as described in Section 9.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:
Email: privacy@carofix.com
Subject Line: Privacy Request — [Your Name]
We aim to respond to all privacy-related inquiries within 10 business days, and to verifiable consumer rights requests within 45 days as required by applicable law.